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Scam Calls - advice from BT

on Fri, 08/02/2019 - 10:46am

Fraudsters are known to make calls claiming to work for BT, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details.

Don't be fooled, this is fraud.

BT take these cases very seriously. So please let them know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

What to look out for

There are some things we'll never ask you for over the phone. If someone claiming to be from BT asks you any of these, it's probably a scam.

Your computer

BT will never:

  • Call to tell you we've found a problem with your computer
  • Ask for payment details over email or live chat
  • Call out of the blue and ask for remote access to your computer or other devices.

Your broadband service

BT will never call and:

  • Tell you your router or IP address has been compromised
  • Tell you your broadband has been hacked
  • Threaten to disconnect your service unless you make a payment immediately.

Your bank account

BT will never:

  • Ask for your PIN or online banking password
  • Ask you to transfer money via PayPal or money transfer websites
  • Send someone to your home to collect money.

Think you've been hit by a BT scam call? Report it here:-

For more information from BT:-